Alexis
05-19-2005, 12:58 AM
Well heres the update
Monday: The one of the supers(R for refrence) for 1 of the areas around here came to see what was the issue after he guys came last week and could not find the issue. he spent a good amount of time and in a way was glad it's been a stable down connection cause it's been an on going issue in alot of area and no anwser or way has been found to fix it. This was his chance to prove this problem to the techies.
Tuesday : R came and the super for my area came to see what he could learn. Well R got to rub this in the face of a bunch of techies in denver that kept saying there was no issue. After they mirrored my IP and info they saw the problem. R told me the guy he's been dealing with in denver has been a dick cause he kept saying there was no issue. Well after the proof the guy in denver quieted down real quick and R was happy. He spent about 3 hours trying to figure things out and ended up taking my modem. Having no internet is like having no power in the house, its wierd. I did spend a little more time at the boxing club, which was good cause I need to spend more time outside my house.
Today: I got my modem back(YESssssssssss!) and my network is back. Not super fast but fast enough. He said they figured somethings out and it was a server problem. It seems with all my calls and complaints he told me I was on a message from the head Manager. I was made priority over 6 customers. He spend yesterday day trying to figure what was going on and sending out info to other guys about the issue. He's semi happy and am semi happy too.
The verdict:
I'm suppose to keep him up to date if anyting go;s on in the next 30 days. Why am I semi upset and happy, cause comcast customer support except for the chick I talk to today everyone else has been ass to me on the phone and made it seem like it was my fault through the whole thing. I thank all the install/tech guys for coming over and helping me out. Since they are the ones who made the differance in solving the issue.
More Semi upset. I missed some of the best days the market has had in rescent months due to network issues. God only knows why this had to happen to me now after such a great start to the month. At least no money was lost and I recieved credit from comcast which i got to check up on.
Thanks to all the board members who tryed to help me through this. You guys rock.
Monday: The one of the supers(R for refrence) for 1 of the areas around here came to see what was the issue after he guys came last week and could not find the issue. he spent a good amount of time and in a way was glad it's been a stable down connection cause it's been an on going issue in alot of area and no anwser or way has been found to fix it. This was his chance to prove this problem to the techies.
Tuesday : R came and the super for my area came to see what he could learn. Well R got to rub this in the face of a bunch of techies in denver that kept saying there was no issue. After they mirrored my IP and info they saw the problem. R told me the guy he's been dealing with in denver has been a dick cause he kept saying there was no issue. Well after the proof the guy in denver quieted down real quick and R was happy. He spent about 3 hours trying to figure things out and ended up taking my modem. Having no internet is like having no power in the house, its wierd. I did spend a little more time at the boxing club, which was good cause I need to spend more time outside my house.
Today: I got my modem back(YESssssssssss!) and my network is back. Not super fast but fast enough. He said they figured somethings out and it was a server problem. It seems with all my calls and complaints he told me I was on a message from the head Manager. I was made priority over 6 customers. He spend yesterday day trying to figure what was going on and sending out info to other guys about the issue. He's semi happy and am semi happy too.
The verdict:
I'm suppose to keep him up to date if anyting go;s on in the next 30 days. Why am I semi upset and happy, cause comcast customer support except for the chick I talk to today everyone else has been ass to me on the phone and made it seem like it was my fault through the whole thing. I thank all the install/tech guys for coming over and helping me out. Since they are the ones who made the differance in solving the issue.
More Semi upset. I missed some of the best days the market has had in rescent months due to network issues. God only knows why this had to happen to me now after such a great start to the month. At least no money was lost and I recieved credit from comcast which i got to check up on.
Thanks to all the board members who tryed to help me through this. You guys rock.