I have a Dell P4 desktop with a Dlink wireless router and SBC DSL, Soundstream modem. If I walk away for 10 minutes I can no longer access the net unless I power cycle the router...what gives???

Something aint workin right look in the router settings
Shane

that's possible - and could be caused by buggy firmware. your first step at troublshooting should be upgrading the firmware.

that's possible - and could be caused by buggy firmware. your first step at troublshooting should be upgrading the firmware.I just got the Dlink and it has the latest firmware, maybe I should reflash it anyways?

I bought it online so exchange is possible, but a hassle. :crazy:

When it works, it works perfect, so I thinks my settings are good.

I have the same problem with my linksys router, I bought it used from a friend so I dont have the utilities cd.

are you running wired or wireless? which model DLink is it?

their support sucks and so does their product - i will never, ever buy DLink equipment. DLink basically the Yugo of the networking world. i'll be happy to help troubleshoot it though.

Well thanks Mr. Shifty. I guess you get what you pay for. Im running the wireless DI-524 router w/ DWL-G630 laptop card. Like I said the laptop end is fine.

Im at work now but maybe you can give me some suggestions, I have already tried their tech support and they are no help:confused:

I think I may have to dump it and try something else:(

Well thanks Mr. Shifty.

;)

Sorry if you think I'm pickin' on ya.

I guess you get what you pay for. Im running the wireless DI-524 router w/ DWL-G630 laptop card. Like I said the laptop end is fine.

I'm looking online at the DI-524...it doesn't have any wired ports, so that blows the troubleshooting steps I had in mind out of the water. I guess I'll do things a bass-ackwards way instead.

Next time you have an outage, instead of rebooting the router, reboot your computer. See if you have internet when it comes back up again. This might sound stupid, but I'm asking you to do it for a reason. I want to isolate it as definitely being the router and not a misconfiguration or driver issue on your end.




Im at work now but maybe you can give me some suggestions, I have already tried their tech support and they are no help:confused:

That's what I'm saying - it's impossible to get product support through them. They sell things about 25% cheaper than anyone else to capitalize on people who want to save $$$ and believe "a router is a router is a router".

The imortant thing here is we isolate truly what is the problem. Do you have another wireless laptop card you can borrow from someone for a bit to test with? That would be really helpful too. Maybe if you know someone who has a laptop with wireless built-in this would be helpful to test also (instead of just a card).

I think I may have to dump it and try something else:(

If we can't figure it out, I can give some suggestions for other good hardware. It's always a good idea to buy a wireless router with wired and wireless capabilities to make testing like this easier. I like Linksys, SMC and Netgear products. Avoid Belkin and D-Link like the plague. Microsoft's products were ok when I tried them a couple years ago.

PS - you may also go to their site and download an updated driver for your wireless card as well. Not sure if you have already.

It went dead again like clock work, I rebooted the computer and still no connection. I also had reflashed the router before all this and still same thing. So im thinkin definate router. Im working on finding another wireless card for the bit test.

keep chugging along at the suggestions. something else you might try is (*gasp*) disabling any wireless security while you're troubleshooting. JUST to be sure this isn't some bug related to WEP or WPA if you're using either encryption method.

i never did ask - are you running cable or DSL? if so, which provider? sorry if you already said this, i didn't read upwards ;)

Its on AT&T DSL, im really thinking im going to dump it off on Ebay and try something different. I would just return it but I cut off the UPC for the rebate so cant return(lesson learned there). I dont think theres anything really wrong with it, I may try tech support one more time, maybe they will send me something else or replace with a sealed unit:confused:

Thanks for trying to help Shifty, more than likely i'll end up with the Linksys or Netgear.

do you have anyone you can temporarily borrow another wireless router from? reason i'm asking is simple: i'm sure AT&T probably uses a PPPoE scheme for authentication. it's possible there is some timeout or something with your DSL provider which could be causing them to drop you.

do they require you to have any additional software installed on your machine to use the DSL connection?

do you have access to the router from a browser (like a special login page) where you can change the configuration? if so, try going into the "setup" page and just clicking "apply" to re-force the current values to update and see if it lets you back online.

you may also go into the "status" tab of that browser-based interface for the router and see if there's any status info there - do you currently have an IP address assigned?

does the router have a troubleshooting section in there where you can do a ping test to a well known internet host like yahoo.com or cnn.com?

do you have anyone you can temporarily borrow another wireless router from? reason i'm asking is simple: i'm sure AT&T probably uses a PPPoE scheme for authentication. it's possible there is some timeout or something with your DSL provider which could be causing them to drop you.

do they require you to have any additional software installed on your machine to use the DSL connection?

do you have access to the router from a browser (like a special login page) where you can change the configuration? if so, try going into the "setup" page and just clicking "apply" to re-force the current values to update and see if it lets you back online.

you may also go into the "status" tab of that browser-based interface for the router and see if there's any status info there - do you currently have an IP address assigned?

does the router have a troubleshooting section in there where you can do a ping test to a well known internet host like yahoo.com or cnn.com?Yes I had to load SBC(at the time) software on the inital set up for DSL. I had at one point a Linksys wireless hooked up to my laptop networked to another laptop with no prob.

Yes config on the Dlink is set via broswer on a IP addy, the same exact one as my modem, thought that was strange. If I plug the modem in direct it uses the same addy for its setting page.

I had already tried setting the Dlink to the PPPoE setting but it woundnt work at all.

I will give your other suggestions a shot when I get home...thanks.

Hey Shifty...got this after reading some reviews...

"the speedstream modem and the router had the same ip adress '192.168.0.1' and the modem needed to be bridged. after them taking me step by step through that i hooked up the router and ran the wizard and presto it works perfect.

ps. use you sbc email loggin and password when the wizard asks you for a loggin and password. plus if you disconnect the router for some reason the modem will not work straight to the computer you have to go back and take the modem out of bridged mode"

Im going to see if I can get AT&T/SBC to help...will update.

Working now:metal:

please explain - this might come in handy some day. :)

(ps - i still hate D-Link! :D)

In a nutshell my DSL modem and router had the same IP address for configuring. You know type a IP address into the browser to get to the settings of the modem and/or router.

So I went into the config on the modem and bridged it by selecting a box saying "other items share IP address".

I then went to the router and gave its own unique IP address...save...save...bingo, stays up.

If you want more detail let me know...and thanks again for trying to help!

Something aint workin right look in the router settings
ShaneGive the man a cigar!

wait - what's the brand and model number on your modem? (i should have asked this first :dohh: )

Speedstream 5100 DSL modem...ring a bell?

I feel like Dlink tech support should have been able to help me..guess theyre a little slow...

they are non existant.

Speedstream and Seimens are another pair of companies that are on par with teh suckiness of D-Link ;)

I had this Speedstream router made by Seimens or something a couple years ago along with the cards....you think D-Link is bad ... ugh. I could get the model numbers if you want - it was like the 5352 or something like that.

I guess I should give myself a pat on the back for getting em to work together:lol: I stumbled on the user review that gave the info I needed. I probably would have never got the info from either tech support.

But hey, the price was right!

Going back to this, I had noticed my laptop doing some weird stuff, like slow bootup, programs not opening, very unresponsive..etc.

I uninstalled the Dlink software for the wireless card, and boom back to normal!

DLINK DOES SUCK!

:d