I know there is some bad stuff in here. Where do I begin?

Logfile of HijackThis v1.99.1
Scan saved at 9:38:54 PM, on 8/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\XAUpdate.exe
C:\WINDOWS\system32\gearsec.exe
C:\WINDOWS\system32\gearsec.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe
C:\Program Files\Yahoo!\Messenger\yupdater.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe
C:\Program Files\Grisoft\AVG Free\avgupdln.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupdln.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe
C:\Program Files\Grisoft\AVG Free\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://search.yahoo.com/search?p=%s
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\2.0.0\ShprRprt.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [gfxrchsi] C:\WINDOWS\System32\gfxrchsi.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - Startup: Spy Sweeper.lnk = C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O9 - Extra button: ShopperReports - Compare product prices - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\2.0.0\ShprRprt.dll
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE15} - C:\Program Files\ShopperReports\Bin\2.0.0\ShprRprt.dll
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) - http://www.callwave.com/include/cab/CWDL_DownLoad.CAB
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IMDownloader Class) - http://www2.incredimail.com/contents/setup/downloader/imloader.cab
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: GEARSecurity_BackUp - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\SYSTEM32\ZoneLabs\vsmon.exe

Looks good, only one bad thing here:

O4 - HKLM\..\Run: [gfxrchsi] C:\WINDOWS\System32\gfxrchsi.exe

Also, this is "potentially" bad (see below for more info):

O2 - BHO: ShprRprts - {2A8A997F-BB9F-48F6-AA2B-2762D50F9289} - C:\Program Files\ShopperReports\Bin\2.0.0\ShprRprt.dll

O9 - Extra button: ShopperReports - Compare product prices - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - C:\Program Files\ShopperReports\Bin\2.0.0\ShprRprt.dll

O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE15} - C:\Program Files\ShopperReports\Bin\2.0.0\ShprRprt.dll

But your mom probably added it on purpose. It is classified as spyware at some places, others it is not. If AVG and Spysweeper don't see it as spyware, don't remove it.

Once you fix (or don't fix) the items above, you should reboot and submit another log - when that one line is removed and you reboot, it might try to reload itself.

Once you fix (or don't fix) the items above, you should reboot and submit another log - when that one line is removed and you reboot, it might try to reload itself.


Thanks--I will reomve them tonight and post a new log.

Ewido online scanner indicated a trojan downloader named Keenval. Also, some 600+ adware entries--the online scan took almost 2 hours. Is this tied to the shopper reports entries?

I also removed AVG and installed AVAST--it identified and removed 4 other trojans but I did not make note of the names.

I would download and install Ewido - it's free/full functionality for 30 days and will wipe it clean if it's there. I suggest booting up in safe mode and going from there. The item I bolded could be the trojan.

Keenvalue info: http://www.sarc.com/avcenter/venc/data/adware.keenval.html

If the folder C:\Program Files\Common Files\KeenValue does not exist on your mom's system, I dunno what to say. I do not see an indication that it has ever been installed and if you don't see any files as they are listed in that Symantec adware report (such as the .exe file in the C:\ folder), then it might have gotten on the system but never installed.

The 600 adware items probably include a buttload of cookies, and, yes, could be related to the shopper report stuff.

I would download and install Ewido - it's free/full functionality for 30 days and will wipe it clean if it's there. I suggest booting up in safe mode and going from there. The item I bolded could be the trojan.



I tried the safe mode thing and I get an error message indicating Windows did not start successfully. Where to from here?

"Fix" the O4 line above that I indicated and reboot.

Go ahead and install the full version of Ewido on the computer, update it, then scan in regular mode. Fix anything that comes up. Reboot. Scan again. Let me know if it finds anything. If you want to post another log, please do (can't hurt)

04 line 'fixed'

Also, not sure if it means anything but I have 'fixed' the two shopper reports entries you see in this log but they come back.

Here is the new log:

Logfile of HijackThis v1.99.1
Scan saved at 9:00:41 PM, on 8/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\ewido anti-spyware 4.0\ewido.exe
C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\WINDOWS\system32\gearsec.exe
C:\WINDOWS\system32\gearsec.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [checktime] c:\program files\HPSelect\Frontend\ct.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [PopUpStopperFreeEdition] "C:\PROGRA~1\PANICW~1\POP-UP~1\PSFree.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: ShopperReports - Compare product prices - {946B3E9E-E21A-49c8-9F63-900533FAFE14} - blank (file missing)
O9 - Extra button: ShopperReports - Compare travel rates - {946B3E9E-E21A-49c8-9F63-900533FAFE15} - blank (file missing)
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O16 - DPF: {193C772A-87BE-4B19-A7BB-445B226FE9A1} (ewidoOnlineScan Control) - http://download.ewido.net/ewidoOnlineScan.cab
O16 - DPF: {2B323CD9-50E3-11D3-9466-00A0C9700498} (Yahoo! Audio Conferencing) - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/v45/yacscom.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {7D1E9C49-BD6A-11D3-87A8-009027A35D73} (Yahoo! Audio UI1) - http://chat.yahoo.com/cab/yacsui.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe
O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: GEARSecurity_BackUp - GEAR Software - C:\WINDOWS\system32\gearsec.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe

With regard to the shopper reports stuff, can you look in the Control Panel in the Add/Remove Programs section to see if there is a shopper reports entry there? I would be curious to know if it's possible to remove it using the features that XP implemented. this is always a great first-bet.

also, if you do not close all open programs when clicking the "fix" button, it may not remove everything you're trying to fix. this is especially true if you leave your browser windows open. the best thing to do is to check off the lines using the browser as a reference, then close all programs, then click "fix".

There is no shopper reports entry in the add/remove programs however there are three other entries that I cannot remove due to 'missing initialization file' or something along those lines. Those items are:
Atomic Pop
Dark Orbit
Gem Master

Anyways, I think I may have failed to close the browsser when I 'fixed' the shopper reports entries. I'll try again tonight.

Those three itmes sound like games. Proper way to fix it would be finding and reinstalling the game, then using add/remove to delete it. The problem you're seeing often happens when people just delete or move the game folder. A lot of people still have the misconception that to "uninstall a program", you just remove the files with it, but that actually screws things up :D

I can give you an alternate solution to remove those three game entries. Let me know the result of the HJT removals.