Quote:
Originally Posted by SeTx67
Yes it is because they're afraid if they tell you a long wait time you'll go somewhere else. I'd rather wait for a business that has good customer service than use another that doesn't. This doesn't apply to just car parts either.
Posted via Mobile Device
|
I did send them an email yesterday evening telling them that I was not happy that it was going to take at least 5 weeks to get my parts when I could have ordered them someplace else. They responded telling me that it was taking so long because a certain part I needed was on backorder. They did say that they wanted me to be satisfied even if that includes giving me a 100% refund. I emailed them asking that they upgrade the control arms without the new pin to the control arms with the pins being how that is what I am waiting on. I didn't get a response back, they just sent me my payment back. lol......Looks like I am going to hit up Summit now