Quote:
Originally Posted by vin63
I'll be sure not to use the shop you go to for alignment. When a customer comes in complaining about a wobble, darting, wandering, pulling right or left, etc., we take it for a drive with the customer to identify the issue. We put it on the rack and do a complete inspection as part of the alignment process. Then do a test drive after to make sure the issue is resolved. Just doing a static alignment without experiencing or addressing the customer's issue does little to fix any problems and is bad customer service.
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the comment was addressing the fact that an alignment itself will not show a bent axle.
i wasn't trying to step on your great customer service toes.