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Originally Posted by GMtrucknut!!
Well in all fairness what should have happened was the defective part should have been replaced no questions asked and a replacement sent with a return shipping tag inside the box.The brake system has not even been bled due to this defective proportioning valve. I have dealt with many manufactors in my 30+ years of working on automobiles and the warranty policy on the part of CPP is less than desirable. If this is standard procedure then your upper management should review it as I am sure that I am not the only customer who has felt the unfairness of it.This issue is not just the shipping its about quality products and quality service after the sale. Without customers you and every employee there are not needed.
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Ok read what you said and keep in mind i am just an "employee" willing to help out and give you any information i can on policies and procedures whether its the news you want to hear or not, with that said warrantys are always tough, customer has a vehicle down and we understand that, the problem is the warranty is with the part you ordered, when a customer has a warranty we bring the part back and either replace the part of repair the part in question they dont just send out replacements with ARS labels. Now i agree u could always request upper management as another avenue but in all honesty the salesman was simply following procedure. As i said before nobody likes when somebody has an issue an fortunately we dont deal with tons of warrantys because the customer has one idea of how it should be handled and CPP has policies in place that not always what the customer wants to hear.