More discouraging info! March 14 received a new unit, deck only, no remote. I installed it and attempted to pair the remote and it would not pair. I called Custom audio Sound and told them my problems, they told me to bypass ignition power and go straight to the battery, their thought was I had bad or poor power, I have verified that I have good power, good ground and all the speakers are wired correctly, but to entertain them I did what they asked....still does not work with the remote!! I sent everything back and told them to verify that all components work with each other before they send it to me. what a waste! I sent everything back March 15th. Waiting with no hope!