Quote:
Originally Posted by cadillac_al
That sucks about the 30% restocking fee but it is probably kind of fair since they are custom made for you. I could see it on a straight return but since you are going to be buying a low back from them they should reduce it some. Maybe you could talk them into 10-15% since you are still buying another seat from them. Good luck.
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I agree with this. I've handled a lot of customer service issues involving special orders and custom orders. From my experience, if you are generally polite about the issue, tell them you understand why they have a restocking fee, and just touch on you didn't have a way of knowing prior to ordering if you'd have interference with the rear window or not... you might get them to ease back on the fee.
Not saying they will, and you need to prepare for that as well, but I know I've taken care of folks in the past who have shown me the sort of behavior I'm expected to show to customers.
Just a friendly heads up, hope it works out.