Quote:
Originally Posted by kwmech
I do a lot of shipping with my business. Any time something comes up damaged they always place the blame on the customer for bad packing. doesn't matter if the package looks like it was run over and drug 2 blocks behind the truck. Deny, deny, deny. I'm about 90% getting my money back. Theft (aka porch pirates) are my biggest foe. I try to put that back on my customer for not providing a secure drop point, work or a neighbor. They know when they have a problem in their hood. USPS is the worst for theft, internally and externally especially around the holidays
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This strikes a nerve with me. I too ship a lot for my business.
My favorite story of them denying my claim is. They said the package was empty and they were denying the claim because it was improperly packaged. I told them they don't even know what was in the package, how can they have any clue that it was improperly packaged. They approved the claim....liars....