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Old 05-11-2017, 04:02 PM   #61
tsetsaf
Registered User
 
Join Date: Dec 2007
Location: Southern CA
Posts: 210
Re: Rock Auto WARNING

Just had a horrible experience with RockAuto.com and learned my lesson. Bought all new Moog Problem Solver suspension parts. Went to install and found they had:

1. Shipped the wrong parts
2. Shipped knock offs inside Moog boxes
3. Shipped "used" parts

When I tried calling their customer service I was hung up on. When I processed the return online they made me jump though a bunch of hoops to get the things back to them.

I called Moog and learned that RockAuto IS NOT an authorized retailer and does not directly buy their inventory from Moog. instead RockAuto buys out other retailers and their inventory and then resells it as new.

Very bad experience.
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71 C-20 Custom Camper
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