Quote:
Originally Posted by Overdriven
Manager said there was no option to skip the phone number they had to enter one. “So the employee is instructed to rudely badger the customer until they give in?” Manager didn’t know what to say and barely half heartedly apologized for my experience. I haven’t stepped foot in another pep boys since. I’ll go to the wholesale places and wait until they’re off the phone.
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Essentially, the answer to your questions is, yes, they are instructed to badger the customer. It's hard to put the full blame on the cashier for this one as she was following orders under the pain of disciplinary action for not getting the info. Certainly, she should have called the manager, but these kids get brow-beaten about that kind of corporate BS and not told how to deal with folks who don't want to play their games. Customer service begins well above the pay grade of the minimum wage clerks. There are stores I won't go to anymore, either, for this kind of reason.