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LT7A · 12-01-2018, 09:00 PM

There is no excuse for 7 calls to get an answer or smart-ass replies to a customer. Doesn't matter which day of the week or what time it is. It's easy to train someone to say "we're about to close and you have detailed questions. Here's a good time to call. Ask for...." And if the training doesn't work then you change their work assignment. Possibly to an offsite, unsupervised, unpaid search for an as-yet, unidentified employer.

12-01-2018, 09:00 PM	#7
LT7A Registered User Join Date: Oct 2015 Location: PNW Posts: 3,507	Re: I called deaver springs today.. There is no excuse for 7 calls to get an answer or smart-ass replies to a customer. Doesn't matter which day of the week or what time it is. It's easy to train someone to say "we're about to close and you have detailed questions. Here's a good time to call. Ask for...." And if the training doesn't work then you change their work assignment. Possibly to an offsite, unsupervised, unpaid search for an as-yet, unidentified employer. Last edited by LT7A; 12-02-2018 at 03:53 PM.