Quote:
Originally Posted by Killer Bee
no excuse? sure there is, business is business and chat leading to no sale is costly, and can be irritating
|
Yep, no excuse. Your list of excuses, including a cat, are all based on the particular employee -- who is a representative of the company -- which is responsible for training said employee. Which covers everything in your list if done properly...including the cat.
Quote:
Originally Posted by Killer Bee
and since I don't believe any of us are in charge of HR at deaver, it's a lot easier and less stressful to have some patience and understand how and possibly why people behave..
|
Interesting comment. While I agree wholeheartedly with the second part, Deaver, as a company, is responsible for every Deaver employee. The part about HR is odd and irrelevant since a customer's experience has nothing to do with being involved with HR, but is a significant indicator of whether HR is effective or not.
None of this makes their product bad. But it is a definite indicator of how well a business is run. Maybe they're bad at communication and good at what they produce, but one does reflect on the other and the more a business recognizes this and acts on it, the better their prospects. This thread is direct evidence. Clearly some of us are undeterred by poor customer service, but some of us are.
I, for one, appreciate the heads-up and will be in the market for what the OP is looking for, and will know to clearly communicate my expectations if I deal with Deaver.
weider1717, I have no personal experience with them but OME springs have a reputation for riding unexpectedly good. Not sure of their offerings for our trucks or how they fit into your cost picture. Good luck! It'd be great if you could keep us updated. I appreciate the time to tell us about your experience so far.