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Re: NAPA disappointment
I guess I should be thankful to have a good NAPA store where I shop.
The counter guys really know their stuff, and won't hesitate to make the extra effort required to insure every customer leaves satisfied.
Your NAPA store sounds like the local autozone here, where a requirement to get hired is you must not know anything about cars, you gotta be slow in the customer service department, ignore as many customers for as long as you can, and work on your own car in the parking lot on company time while there are customers standing inside waiting for service.
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