Anyone have trouble contacting LMC? - The 1947 - Present Chevrolet & GMC Truck Message Board Network

davepl · 09-03-2012, 03:19 PM

I can never get an email response out of them, whether I respond to an order confirmation or just send in a request by email.

Apparently phoning them just takes you to a call center (probably staffed in a place where the only trucks are Toyota HiLux technicals).

I've placed several orders for over $1000, and each time I do I get a nice handwritten card... with only a first name and no contact information.

Having run a large online business with millions of customers in the past, I know front-line triage can be a pain. I wouldn't want to have to answer a lot of "red is positive, black is negative" questions, but still... they sure are hard to get a hold of!

71meangreenc10 · 09-03-2012, 10:03 PM

Never had a issue with LMC....

Smitty

kingsolver72 · 09-05-2012, 01:50 PM

Was there yesterday..even the guys at the counter use the catalog to have the warehouse guys to bring the parts up.. I usually tell them the part number then look at it before I leave. I don't mean this to sound critical but i dont think the counter guys know any more than the the folks who take your order by phone. I like living so close to LMC. They are open on Sunday's too.
I hope everything works out for you. Must be frustrating.
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09-03-2012, 03:19 PM	#1
davepl Registered User Join Date: Aug 2006 Location: Redmond, WA Posts: 6,332	Anyone have trouble contacting LMC? I can never get an email response out of them, whether I respond to an order confirmation or just send in a request by email. Apparently phoning them just takes you to a call center (probably staffed in a place where the only trucks are Toyota HiLux technicals). I've placed several orders for over $1000, and each time I do I get a nice handwritten card... with only a first name and no contact information. Having run a large online business with millions of customers in the past, I know front-line triage can be a pain. I wouldn't want to have to answer a lot of "red is positive, black is negative" questions, but still... they sure are hard to get a hold of! __________________ 1970 GMC Sierra Grande Custom Camper - Built, not Bought 1969 Pontiac 2+2 427/390 4-speed Coupe 1969 Pontiac 2+2 427/390 4-speed Convertible

09-03-2012, 10:03 PM	#2
71meangreenc10 Its a Truck Thing...... Join Date: Dec 2004 Location: Sierra Vista, Arizona Posts: 3,158	Re: Anyone have trouble contacting LMC? Never had a issue with LMC.... Smitty __________________ 71 C10 283/3SPD Full Resto 71 GMC 1500 Sierra Grande http://67-72chevytrucks.com/vboard/s...d.php?t=518599 70 C10 Suburban Former military GSA truck. 72 Chevy Blazer 4X4, Sloppy Jo, Mountain Climber. Wife says no more trucks. http://67-72chevytrucks.com/vboard/s...d.php?t=707378 72 GMC 1 Ton Motor Home, wife said no more trucks until she saw this one. Gen 3 6.0/4L80E 4.10 http://67-72chevytrucks.com/vboard/s...d.php?t=761110 68 GMC Suburban was 3/4 ton, now 1/2.Wife shook her head 71 C30 Wrecker 71 C20 Scott-Bilt As weird as it gets..BB Cheyenne AC Truck 68 GMC Long Stepside. They keep following me home 71 C20 Longhorn/Ole Yellor 69 C30 Former Motor Home, Flat Bed time

09-05-2012, 01:50 PM	#3
kingsolver72 10/30/19 Join Date: Aug 2004 Location: ottawa kansas Posts: 5,199	Re: Anyone have trouble contacting LMC? Was there yesterday..even the guys at the counter use the catalog to have the warehouse guys to bring the parts up.. I usually tell them the part number then look at it before I leave. I don't mean this to sound critical but i dont think the counter guys know any more than the the folks who take your order by phone. I like living so close to LMC. They are open on Sunday's too. I hope everything works out for you. Must be frustrating. Posted via Mobile Device



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