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Old 06-11-2018, 05:00 PM   #1
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Join Date: Sep 2014
Location: OR
Posts: 872
Kudos to POL

I've noticed folks are often quick to spread the word on forums when a parts seller cheats them, so I thought it was only fair to compliment a retailer when I recently received some great customer service.

I got a defective proportioning valve from POL - Performance On Line. Even though it was 6 months old they immediately sent me a replacement at no charge, no questions asked. A phone call was all it took - no "return the bad one at your expense and then we'll replace it" delay tactics. And btw, they immediately answered their phone - no annoying phone menus.

I highly recommend POL.
1951 Chevy Panel Truck
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Old 06-11-2018, 05:09 PM   #2
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Re: Kudos to POL

POL has always went above and beyond for me. I've been extremely happy with everything I've gotten from them, they even sent me the install instructions for my 4 link soi could look it over before I bought it!
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Old 06-11-2018, 10:02 PM   #3
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Re: Kudos to POL

No phone menus??? That alone is worth a call.

6yr old message starts: "Please listen carefully as our menu options have changed."
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Old 06-12-2018, 01:38 PM   #4
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Re: Kudos to POL

I can agree, POL has been great to deal with especially the phone option. I called Marshall Installments the other day and someone picked up as if it was a house phone. Like "hey buddy" that goes a long way for me.
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Old 06-12-2018, 01:46 PM   #5
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Location: Toppenish, WA
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Re: Kudos to POL

That does serve as an incentive to think about buying from them. Service after the sale is a big plus for wanting to deal with someone too.
Founding member of the too many projects, too little time and money club.

My ongoing truck projects:
48 Chev 3100 that will run a 292 Six.
71 GMC 2500 that is getting a Cad 500 transplant.
77 C 30 dualie, 454, 4 speed with a 10 foot flatbed and hoist. It does the heavy work and hauls the projects around.
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Old 06-12-2018, 02:07 PM   #6
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Re: Kudos to POL

I just bought from them....tried ordering on the website and couldn't get it to work so I just called and ordered....easy to deal with for sure...
Mongo...aka Greg

1981 c30 lq9 nv4500..
1955.1 ls3 tr6060...(under construction)(on hold)
2013 gmc z71. (daily driver)
Columbus..the 1957 IH 4x4...
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Old 06-15-2018, 05:21 PM   #7
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Join Date: May 2007
Location: Doodah Kansas
Posts: 4,750
Re: Kudos to POL

good to hear customer service still exists.

I bought a radiator/e fan combo and when I put them together the fan didnt fit. I called and they said "sorry! its been too long since you ordered, we only give 3 months for returns." I told them "IT DIDNT FIT 3 MONTHS AGO EITHER".
the mass of men live lives of quiet desperation

Project: WAMEGO
my LU3 4.3 4L60E S10 49 GMC 150

if there is a problem, I can have it.
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