The 1947 - Present Chevrolet & GMC Truck Message Board Network







Register or Log In To remove these advertisements.

Go Back   The 1947 - Present Chevrolet & GMC Truck Message Board Network > Info Center > Review Board > Vendor Reviews

Web 67-72chevytrucks.com


Reply
 
Thread Tools Display Modes
Old 01-06-2017, 06:02 PM   #1
aod92
Registered User
 
aod92's Avatar
 
Join Date: Dec 2014
Location: Plainfield il.
Posts: 628
Ridetech Customer Service Rocks!

I messed up one of my lower control arms on my 67 by accidently hitting a pot hole. I called ridetech asking them if it was something that could be fixed. Not at all expecting it to be warrantied. This was 100% my fault, and they shipped me another control arm at no cost! Sent them some pics of the damaged one on Wednesday and today a brand new one shows up. Thanks Ridetech.....Couldn't be happier than the way all this was handled!
Attached Images
 
aod92 is offline   Reply With Quote
Old 01-06-2017, 06:03 PM   #2
aod92
Registered User
 
aod92's Avatar
 
Join Date: Dec 2014
Location: Plainfield il.
Posts: 628
Re: Ridetech Customer Service Rocks!

Here's a pic of the messed up one
Attached Images
 
aod92 is offline   Reply With Quote
Old 01-06-2017, 10:52 PM   #3
mild68
Registered User
 
mild68's Avatar
 
Join Date: Dec 2015
Location: Normal, Il.
Posts: 83
Re: Ridetech Customer Service Rocks!

That's great for you and great to know.
mild68 is offline   Reply With Quote
Old 01-06-2017, 11:00 PM   #4
Advanced Design
Senior Member
 
Advanced Design's Avatar
 
Join Date: Jul 2012
Location: Oblong, Illinois
Posts: 5,487
Re: Ridetech Customer Service Rocks!

That is impressive customer service. I wonder if it is their policy or if an empowered employee made a judgement call. Either way is a good experience.
Advanced Design is offline   Reply With Quote
Old 01-06-2017, 11:02 PM   #5
Eastonspeedworks
Active Member
 
Eastonspeedworks's Avatar
 
Join Date: Nov 2016
Location: Evanston
Posts: 122
Re: Ridetech Customer Service Rocks!

I've always been impressed with ridetech but this is just over the top! Thanks for sharing
Eastonspeedworks is offline   Reply With Quote
Old 01-06-2017, 11:30 PM   #6
Mollzyie
Registered User
 
Mollzyie's Avatar
 
Join Date: Aug 2016
Location: Miami fl
Posts: 115
Re: Ridetech Customer Service Rocks!

That's what u call top notch customer service

Good job making this thread . Good word needs to get spread around !
__________________
72 swb . 454 stroker .

M.a.g.a.
Mollzyie is offline   Reply With Quote
Old 01-07-2017, 01:29 PM   #7
weq92f
Registered User
 
Join Date: Oct 2016
Location: Dallas Texas
Posts: 259
Re: Ridetech Customer Service Rocks!

Thanks for sharing!!! Usually only see the opposite reported on public sites so it's nice to see straight out positive outcome/results.

-klb
__________________
67 C10 fleet fuel injected '70 402, 700r4, 3.73 posi
07 335 sport turbo 6sp
94 Trans Am GT LT1 6sp posi -- sold after 22yrs
99 540 sport V8 6sp -- sold
73 240z L24 4sp -- given to friend
68 C10 step 350/350 3.73 open -- sold
weq92f is offline   Reply With Quote
Old 01-07-2017, 03:29 PM   #8
aod92
Registered User
 
aod92's Avatar
 
Join Date: Dec 2014
Location: Plainfield il.
Posts: 628
Re: Ridetech Customer Service Rocks!

That's exactly why I made this thread. A lot of people only post when something bad happens and I really thought recognition was due here!
aod92 is offline   Reply With Quote
Old 02-07-2017, 11:42 PM   #9
ChuckLee
Registered User
 
Join Date: May 2016
Location: richmond va
Posts: 156
Re: Ridetech Customer Service Rocks!

wow! i'm sure customer service like that isn't cheap, but it certainly will be driving much more business their way!
__________________
LS Swap build thread http://67-72chevytrucks.com/vboard/s...d.php?t=722579
ChuckLee is offline   Reply With Quote
Old 03-12-2017, 11:10 AM   #10
KenAdams
Master Mechanic
 
KenAdams's Avatar
 
Join Date: Feb 2016
Location: Richmond, VA
Posts: 143
Re: Ridetech Customer Service Rocks!

Have to give a big plus one to Ridetech. I lost a fine thread 9/16 lock nut that was part of the kit, and I couldn't find in the Fastenal catalog. I called to buy one and they wouldn't let me pay for it, they persisted that they would just send me one. Two days later I had a new one in my hands via Fedex.
KenAdams is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 06:23 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2017, vBulletin Solutions, Inc.
Copyright 1997-2013 67-72chevytrucks.com