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Old 09-14-2014, 02:16 PM   #51
suxtobu65
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Re: Brothers Truck Parts

I've spent just over $6k with Brothers over the last couple of years. Never had an issue.. I will continue to use Brothers and recomend them to everyone..
LMC has blown their chance with me..
Great job Brothers. Keep it up..
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Old 03-21-2016, 05:45 AM   #52
merlin3
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Re: Brothers Truck Parts

i got a front sway bar from Brothers and there is no way it will fit,i called and e-mailed them 4 times they WILL NOT GET BACK TO ME,i will not order from them ever again.
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Old 03-21-2016, 10:40 AM   #53
John @ BROTHERS
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Re: Brothers Truck Parts

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Old 03-31-2016, 03:57 AM   #54
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Re: Brothers Truck Parts

Having just purchased my first C10, I decided to order parts from brothers as it seemed to be the best out there, I made two orders for around $300. I wanted postage to England, put in my address etc and it gave me a shipping quote,which was quite low I will admit,anyhow I thought they would get back to me and give me a revised shipping cost overseas,which would have been ok. I assume they ship overseas? I submitted the two orders and they took my money via PayPal.

1 month later.... No parts,no emails,no shipping quote........
I've called,got put on hold... (international $$$$$$!!) told that he was going to put it on his bosses desk.....still heard nothing.....
Emailed numerous times.......no reply

So filed a PayPal dispute......no reply
So filed a PayPal claim.....we will see.....

At this stage I just want my money back as I'll be in the U.S. Next month anyway so I can collect parts myself.

I can't believe that a big company with a fancy website has such terrible service!!

I guess I'll never use them again.....

Danny
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Old 03-31-2016, 10:22 AM   #55
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Re: Brothers Truck Parts

Waynesworld - We take customer service issues very seriously and I don't know yet how the order slipped through the cracks but I assure you I will find out.

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Old 03-31-2016, 12:12 PM   #56
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Re: Brothers Truck Parts

Hello,that would be great.
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Old 04-01-2016, 03:56 AM   #57
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Re: Brothers Truck Parts

Thank you John for sorting my problem out! Seems there was a mix up with the shipping!

Would recommend contacting them first for international shipping prior to ordering in the future.

Cheers,

Danny
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Old 02-03-2017, 09:55 PM   #58
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Re: Brothers Truck Parts

I'm disappointed with Brothers. I purchased some parts from Brothers and Ecklers in the beginning of December. I had all of my parts from Ecklers within 2 weeks, I have only received a small fraction of my order from Brothers to date, and have sent several emails inquiring about the rest of my order. I have not gotten any response from them. My final email requested a refund for the cost of the unsent items, and still have gotten no response. I contemplated not posting this, but I felt like I needed to share this so others will be aware. This is over $1000 in parts, so not a small amount of money.
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Old 02-04-2017, 12:51 PM   #59
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Re: Brothers Truck Parts

brnrbrt1 - PM sent
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Old 11-16-2017, 01:47 AM   #60
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Re: Brothers Truck Parts

Picked up a large order in-person today from Brothers. I confirmed my entire order was in stock twice before I left San Diego, yet one item was backordered when I got there. That was a little frustrating. Nevertheless the folks onsite were very friendly, and offered to ship the backordered item for free. They even loaded all my items into the trailer for me.
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Old 04-10-2018, 07:41 AM   #61
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Re: Brothers Truck Parts

First time posting.
Yeah I also have had problems with Brother's. I bought applicable CCP control arms and swaybar from them. Control arms were great other than forgetting to send included ball joints. They took care of that right away no hassle. "But" when I received the sway bar. I could tell there might be a problem. But didnt know for sure untill I did the install. I sent email to Josh. I felt I was treated as an incompetent mechanic. He sent me a video to install a sway bar. Which wasnt even close to the product they sell, as far as the sway bar.
Well on the install. Well.... was quick to see I was right! To short. Promptly called Brothers to return and inform them of the're product complications with the CCp control arms. They checked my item for comparability. It eas right, as far as the're part numbers were concerned. Was going to get me a UPS lable for return. Well its been 5 emails 6 phone calls I still have this useless part to me. They still have my money. Josh and others have been no help. Pluss im out my they charged me selling me incompatible part. I will never buy from them again. Pluss I called CCP sent me the right sway bar right away. Cheaper and faster. I dont know why I didnt orde streight from them in the first place.

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Old 04-10-2018, 10:23 AM   #62
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Re: Brothers Truck Parts

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Old 07-04-2018, 01:10 AM   #63
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Re: Brothers Truck Parts

I wont shop at Brother either. I was searching for an original style antenna for my 72 K5 and they had advertised that the antenna they sell is the exact same as an original.. It was clearly not. It was the same universal one that LMC carries and everyone else.

I took it off since and am in search of an original. If anyone know where I can get one please let me know.

I included pic of the order invoice. It say "original style Telescoping Mast


Thanks,
Mike
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Old 07-04-2018, 11:59 AM   #64
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Re: Brothers Truck Parts

Looks like I’m not only one either,I know mistakes happen but when you have a company this big you would think customer service would be better, I ordered a cab mount kit for my 72 Cheyenne pickup as well as radiator support mount kit,got them in the mail and opened box all I had was a cab mount kit with no radiator support kit at all. But invoice showed both were boxed and singed off with a signature across invoice. I thought maybe it was on backorder so went back and looked at email and both were in stock when I placed order. So I decided to go ahead and install my cab mounts to find out I didn’t have all the washers I needed and no sleeves to go in bushings. I thought maybe their kit didn’t come with them so I went and looked at other places who sold kits and all kits showed all hardware including the bushing sleeves. I should have ordered kit from somewhere else being I thought this was everything I needed. this isn’t first problem I’ve had from them and I don’t like to bash company’s but it gets old and just amazes me that a company this big has so many mistakes. I’m going to call first thing tomorrow to see about getting my radiator support mount kit I was missing. Needless to say I’m done with ordering from them again.
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