Re: Brothers Service?
I have had trouble with Brother's Truck Parts also. I ordered some tailgate hardware in Dec. 2010, I was told they would be in in two weeks. I finally received them in April 2011. That was the only problem I have had. Brother's is local for me so I can pick up parts during work hours.
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Re: Brothers Service?
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John and Jamie have always answered my question (no matter how redundant), and provided me with Links/Pictures. Everything that I have ordered over the last 2 years, has been in stck. Never had any B/O. |
Re: Brothers Service?
I certainly didn't start the thread to incite a ***** session, I truly was curious. As I said it has been 7+ years since my last order (college halted all progress on the truck). The most recent order was not a huge snafu of months of waiting, but an annoyance I'd rather not have to deal with.
I ordered on 7/25, the following day I get notice that the Sway bars are backordered with no estimated ship date. Not the biggest issue in the world, but I may have gone with CPP or ECE from the get-go had I known that, but again not a show stopper. On Aug 5th, two business weeks later I called to see what was going on, I needed the rubber parts (new Bushings, bump stops, etc) for my suspension as I aim to get it all reinstalled this weekend. I just assumed it would ship out before the sway bars given that they were B.O. I spoke to a female who I suspect was Jamie from previous comments. She said she would break the shipment and get the rubber out to me. This annoyed me that it wasn't done automatically given that it would be over a month until the sway bars shipped (assuming their "two week" estimate was correct) I checked my online status and I still saw no shipping updates which is when I posted this the other day. At which point I called to cancel, they said my rubber stuff is on the way, we shall see it's been almost a week since they sent it out for shipping. So all in all, not the biggest deal. No months of waiting, or knock down drag out phone/email fights. However it was all enough of an annoyance for me to consider other vendors moving forward. THe practice of not shipping as available, and a lack of communication to the customer to appropriately set expectations both on the front end and back end will push me to find a similar vender who will do that. I for one, personally, would want all of this info as a vender/business owner. You can't possibly fix problems that aren't vocalized. I am glad there are folks out there with good experiences, from the positive I have read about John, it will be learning experience. I'd also be willing to bet that if I put in another order with them that it would be a near perfect experience :) |
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What is john gonna do about items that were bought several years ago...:lol: |
Re: Brothers Service?
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800-877-2767 ext 103 Tim@brotherstrucks.com or just PM me on here and I will respond to you. |
Re: Brothers Service?
Well the saga continues. I had planned to just let this die and bump them to the bottom of my vendor list. Now they are off of it totally, I'll be boycotting these folks now. What was a small issue has been mishandled big time in my opinion.
Timeline: 7/25 Place order 8/5 I call for status, and am told of Back order 8/9 I am charged full amount of order even though sway bar shipment date is no where in site, or even guesstimated by CS Rep. 8/10 I start thread to see if this is the norm. I cancel the sway bar as the rubber shipped 8/10 John PMs me for resolution 8/12 Rubber arrives 8/17 I respond to John's PM and tell him no hard feelings but I would like status of my refund 8/24 I am still owed my refund with no response from Brother's. As it stands I have paid $323 for bumpstops and poly bushings (due to lack of Sway bar Refund) for the rear. Seems a bit steep to me! |
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Please PM me your information, I will check on the refund right now and find out what is going on, and I will give you a call to let you know the status. |
Re: Brothers Service?
I live a couple of hours from the store and drove up to Corona for business and stopped in to purchase some items so to not pay shipping. One of the items was the C10 sport mirrors. They had them in stock and I paid the avertised price for them and all was good, until I tried to put them on the truck and found that I had two left side mirrors. Oops! called them right away and told them the problem and was informed that the right side needed to be ordered. I think it took a week or so but it came in quick time and no haggling on shipping. It was a simple mistake and was made right w/o incident. I will order from them again.
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Re: Brothers Service?
Everytime I have ordered something from one of their advertised sales, every item has been backordered.
When emailed asking for order status updates, I have never recieved a reply. I am about to give up on them as well. |
Re: Brothers Service?
Brothers Trucks has taken my money from me on 7/23/11 for cab repair panel they said they would not charge me for until they could ship it. Now they won't respond to my e-mails about when it would be shipped.Not good business when there are lots of other outlets with which to shop.
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Re: Brothers Service?
pm sent
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Re: Brothers Service?
ordered bumper...never got it called and they said " hasnt shipped yet" still have no clue if i'm going to get it...I contacted my cc company .......not good business...
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It may be worth a shot to give them another chance. John and Jamie have put themselves out here on the board for us. I haven't seen this from LMC or Classic Parts, but I haven't had an experience (good or bad) with either of them. |
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