Well CPPJEFF I have checked my statement and you have sent a credit .I am pleased but yet CPP it is a company who really doesn't care if you like their policies or not . They should be happy that you are an employee. If they cared why would my returned part lay there until you went and retrieved it,why would the tech department half listen and then send a part which would not repair the defective part,and why did a person (namely you )have to make excuses for their actions. All in all you have made a horrible experience better ! Thank you Jeff, evidently you must be an unknown backbone to them !