[OKGMC4]

You are, or at least were an unhappy customer. I suppose the policies in use may or may not be fair to you, and in the end you say it was a horrible experience (and I may point out you are not the first). However what no one has mentioned is that throughout the whole ordeal Jeff has been sarcastic to you and I both, and highly defensive of CPP. When we try to explain something nicely, it's a wisecrack. When we express unhappiness we are told we "can't come to bat" like they can. Here's the deal...I've never ever been treated like that by Speedway motors, Summit Racing, LMC or anyone else. Rude and disrespectful plain and simple. In the hospital I work in if a patient complains no one says "Hey why don't you just go somewhere else?", we try to be apologetic, fix the problem, and make sure it never happens again. I'm sure Jeff will have a smart alek remark for this post as well but remember...substandard parts and extremely poor customer service do not equal repeat customers.