Quote:
Originally Posted by CPPJEFF
Ok read what you said and keep in mind i am just an "employee" willing to help out and give you any information i can on policies and procedures whether its the news you want to hear or not, with that said warrantys are always tough, customer has a vehicle down and we understand that, the problem is the warranty is with the part you ordered, when a customer has a warranty we bring the part back and either replace the part of repair the part in question they dont just send out replacements with ARS labels. Now i agree u could always request upper management as another avenue but in all honesty the salesman was simply following procedure. As i said before nobody likes when somebody has an issue an fortunately we dont deal with tons of warrantys because the customer has one idea of how it should be handled and CPP has policies in place that not always what the customer wants to hear.
|
I am not so sure that was the best policy for your company to get any further business from me.
Thaks for bringing this policy to my attention.
My policy is simple, I send you money you send me a PERFECT product that is as good as my money you are spending.
I have yet to get a refund on a perfect product, because my money was no good.