Well guys I have tried to keep my cool and look past his sarcasm. His statements have been less than professional ,but he did get back part of the expense that I accrued due to their sub-standard service. The tech department needs to learn from this also. Hey besides if 5 people read this and decide that well maybe someother supplier is better due to customer service that is great.
The whole issue could have been avoided by replacing the valve which I am sure is not manufactered by them and their supplier will now refund the cost to them. Several other companies that I have dealt with in my 30+years of working on automobiles have policies which will pay the customer flat rate to replace defective items and then they also profit from as they send the said charges back to the supplier thus no intangible damage is done to their own reputation. But again thank you Jeff if I ever decide I need parts from CPP again I will directly deal with you!
