The 1947 - Present Chevrolet & GMC Truck Message Board Network







Register or Log In To remove these advertisements.

Go Back   The 1947 - Present Chevrolet & GMC Truck Message Board Network > Info Center > Review Board > Vendor Reviews

Web 67-72chevytrucks.com


Reply
 
Thread Tools Display Modes
Old 08-10-2007, 03:29 PM   #1
stepside454
Registered User
 
stepside454's Avatar
 
Join Date: Nov 2003
Location: st. louis area
Posts: 1,551
Thumbs down not happy with brothers truck

had to order almost 2K in parts for my truck a few weeks ago to repair it from the wreck I was in. I asked my shop to place the order with Brothers , they are a site supporter, so I thought Id try em & give em some business.
Some of the parts showed up within days. A few more trickled in from there suppliers. weve been waiting for a couple weeks for some more that we need so we can paint & get the truck going back together.
So today I asked her to call & find out what the hold up is. She was told they have everything were waiting for in stoc , except the OVERFLOW JOG!!!
Are you kidding me ? Im being held up over a 16.00 backordered overflow jug ? I told em to cancel the stupid jug, I need my damn parts. the guy didntseem at all concerned.
__________________
75 GMC C-15 short/step factory 454, lowered

Last edited by N2TRUX; 03-18-2013 at 10:23 AM.
stepside454 is offline   Reply With Quote
Old 08-10-2007, 07:25 PM   #2
77 350 Shorty Wide
Registered User
 
77 350 Shorty Wide's Avatar
 
Join Date: Dec 2006
Location: Yakima, WA
Posts: 325
Re: not happy with brothers truck

I sympathize with you as I have been in the same situation as you in the past. With that said... I just placed an order with them. (First time doing business with them because they are a site supporter)

When I placed the order with them, their was an item that they were out of stock on and that it would be placed on back order. At that time they gave me the option of filling the back order when it arrived while sending all they had in stock immediately or holding the entire order untill said back order item was received then sending it out the entire order complete.

Is it possible they gave the same options to your body shop and they were waiting to send out all the back ordered items at one time once they had gotten them all in? Sounds to me like there was a small communications error between all parties involved.

We all need to keep on top of b/o parts and estimated times when jobs are expected to be done. Of course without becoming a pain in the neck to the jobbers. Hope everything goes smoother from now on. God Bless, Terry
77 350 Shorty Wide is offline   Reply With Quote
Old 08-10-2007, 07:46 PM   #3
stepside454
Registered User
 
stepside454's Avatar
 
Join Date: Nov 2003
Location: st. louis area
Posts: 1,551
Re: not happy with brothers truck

Terry, that may be possible, I dont know. If thats what happened than its not Brothers fault. I shoulda just ordered the stuff myself, than Id know. John
__________________
75 GMC C-15 short/step factory 454, lowered
stepside454 is offline   Reply With Quote
Old 08-17-2007, 11:18 AM   #4
John @ BROTHERS
Registered User
 
John @ BROTHERS's Avatar
 
Join Date: Jul 2000
Location: Corona, CA
Posts: 310
Re: not happy with brothers truck

Hey Sidestep454. I apploigize if the option was not given to your bodyshop. I have to believe that it was, but maybe not. At Brothers it is standard rule to give the option of shipping what is in stock at the time of the order or to wait until the order is complete. I will make sure that all the sales guys are still offering up this option.
__________________
1967 Chevy Short/Fleet
1969 Chevy Short/Step
2004.5 Dodge 2500 4x4 Cummins 6spd
John @ BROTHERS is offline   Reply With Quote
Old 08-17-2007, 06:51 PM   #5
stepside454
Registered User
 
stepside454's Avatar
 
Join Date: Nov 2003
Location: st. louis area
Posts: 1,551
Re: not happy with brothers truck

thanks JC, you may be right, if so I apoligize. A few more parts showed up today, I know were still waiting for a bumper, & I think maybe a couple other things. I sorta wish I had placed the order myself, that way Id know.
__________________
75 GMC C-15 short/step factory 454, lowered
stepside454 is offline   Reply With Quote
Old 08-19-2007, 01:25 PM   #6
dwcsr
Hollister Road Co.
 
dwcsr's Avatar
 
Join Date: Apr 2005
Location: Houston
Posts: 6,134
Re: not happy with brothers truck

One bit of advice is to add in the notes section of the order some verbage to say either cancel back orders, or ship when complete or ship as available. You can alway call or email most vendors for price and availablity. You should also let them know if you have a "need by date" that way they can expidite the order or let you know that you need to upgrade the shipping to get it on time.
dwcsr is offline   Reply With Quote
Old 08-23-2007, 09:17 PM   #7
pgf545
Registered User
 
pgf545's Avatar
 
Join Date: May 2006
Location: Santa Fe,Texas
Posts: 933
Re: not happy with brothers truck

Sucks you had a bad experience with them. I have ordered several things from them and have had outstanding service. Maybe there was some sort of misunderstanding.

Bernie
__________________
52 Chevy Truck (Dad's)
http://67-72chevytrucks.com/vboard/s...d.php?t=206021
pgf545 is offline   Reply With Quote
Old 08-23-2007, 10:18 PM   #8
stepside454
Registered User
 
stepside454's Avatar
 
Join Date: Nov 2003
Location: st. louis area
Posts: 1,551
Re: not happy with brothers truck

still waiting for front bumper & the grill braces were wrong.
__________________
75 GMC C-15 short/step factory 454, lowered
stepside454 is offline   Reply With Quote
Old 09-01-2007, 03:17 PM   #9
projectking
Registered User
 
projectking's Avatar
 
Join Date: Oct 2006
Location: Orland Park Il
Posts: 2,041
Re: not happy with brothers truck

Quote:
Originally Posted by BROTHERSTRUCKS View Post
Hey Sidestep454. I apploigize if the option was not given to your bodyshop. I have to believe that it was, but maybe not. At Brothers it is standard rule to give the option of shipping what is in stock at the time of the order or to wait until the order is complete. I will make sure that all the sales guys are still offering up this option.
That option was not brought to my attention, I had to call and ask for what was in stock to be shipped.
__________________
68 GMC C3500 Longhorn DRW
67 Chevy C10 LWB
90 Mustang Gt
90 Mustang Notchback
projectking is offline   Reply With Quote
Old 09-01-2007, 04:41 PM   #10
stepside454
Registered User
 
stepside454's Avatar
 
Join Date: Nov 2003
Location: st. louis area
Posts: 1,551
Re: not happy with brothers truck

we ended up cancelling 3 items. ordered them from another supplier, recieved in 3 days.Not likely to use them again.
__________________
75 GMC C-15 short/step factory 454, lowered
stepside454 is offline   Reply With Quote
Old 09-05-2007, 06:28 PM   #11
stepside454
Registered User
 
stepside454's Avatar
 
Join Date: Nov 2003
Location: st. louis area
Posts: 1,551
Re: not happy with brothers truck

UPDATE: the center support is also wrong.
__________________
75 GMC C-15 short/step factory 454, lowered
stepside454 is offline   Reply With Quote
Old 09-05-2007, 07:42 PM   #12
72BlckButy
Tot Roddin'
 
72BlckButy's Avatar
 
Join Date: Apr 2005
Location: Mid-MO
Posts: 24,461
Re: not happy with brothers truck

Sorry to hear about your troubles. That's no way to handle your customer's, so maybe there will be some freebies in the making.

Good luck on the rest of the parts!
__________________
-Nate

1969 CST SWB - Project Blank Slate (4.5/6" ECE Static Drop, 6-lug disc brake upgrade (manual), Billet Specialties Vintec 20x8.5 255/40 (F) 20x10 295/40 (R), 250 I-6)
1960 AMF Skylark - Tot Roddin' (Lowered with custom frame; soon to include custom push bar and interior)
2008 Silverado CrewCab 1LT (5.3L, 3:73, 4x4, LT1, Z-71, Towing Package)
72BlckButy is offline   Reply With Quote
Old 09-06-2007, 11:29 PM   #13
wildmanaaron
Registered User
 
Join Date: Mar 2002
Location: Bowling Green, KY
Posts: 396
Re: not happy with brothers truck

Remember everybody: It would be a lot cheaper on S&H if you could find a local vendor in your state or closer to you, unless the S&H was free. If the S&H isn't free, why pay to have something shipped 1/2 way across the country when you can get it in your own state?
wildmanaaron is offline   Reply With Quote
Old 09-07-2007, 12:02 AM   #14
stepside454
Registered User
 
stepside454's Avatar
 
Join Date: Nov 2003
Location: st. louis area
Posts: 1,551
Re: not happy with brothers truck

well Brothers Truck is a site sponsor...so I thought Id give em some business, in the past I always bought from Classic parts of America.
__________________
75 GMC C-15 short/step factory 454, lowered
stepside454 is offline   Reply With Quote
Old 10-05-2012, 05:08 PM   #15
dropanddrag71
Registered User
 
dropanddrag71's Avatar
 
Join Date: Jul 2012
Location: Central florida
Posts: 178
Re: not happy with brothers truck

Ive been waiting almost 8 weeks for a catalog. I called, was told it's coming, filled out the free catalog form on the web page, nothing, e mailed, was told it's coming, called again and was told, it's coming, give it 5 days...
Thank god were not rebuilding a Ferarri and i was able to get what i needed threw Summit, Jegs, and LMC. If it showed up now i'd just use it to house break the new pups!!!
__________________
" You are only coming threw in waves,... Your lips move, but i can't hear what your saying"
dropanddrag71 is offline   Reply With Quote
Old 10-08-2012, 12:48 AM   #16
v6wells
Registered User
 
Join Date: Oct 2011
Location: jacksonville, fl
Posts: 15
Re: not happy with brothers truck

been waiting four months for my steering column and they charge my credit card still waiting this will be my last order
v6wells is offline   Reply With Quote
Old 10-08-2012, 10:11 AM   #17
dropanddrag71
Registered User
 
dropanddrag71's Avatar
 
Join Date: Jul 2012
Location: Central florida
Posts: 178
Re: not happy with brothers truck

I'd be calling my credit card and cancelling my order...
__________________
" You are only coming threw in waves,... Your lips move, but i can't hear what your saying"
dropanddrag71 is offline   Reply With Quote
Old 10-21-2012, 09:26 PM   #18
dojo
Registered User
 
Join Date: May 2010
Location: Bakersfield, California
Posts: 88
Re: not happy with brothers truck

I don't know why they don't tell you if it is in stock or not when you are looking at the part??? Like Summit. Don't wait until you place the order and THEN tell me that that part is not in stock and if I want to wait on the part to come in. If I could, I would order everything from Summit, they have been flawless. Just my opinion
dojo is offline   Reply With Quote
Old 10-22-2012, 09:39 AM   #19
dropanddrag71
Registered User
 
dropanddrag71's Avatar
 
Join Date: Jul 2012
Location: Central florida
Posts: 178
Re: not happy with brothers truck

it took 9 weeks to get my catalog. what an aggravating experience.
i lined my birdcage with it!!!!!!!!!!!!!!!!!!!
__________________
" You are only coming threw in waves,... Your lips move, but i can't hear what your saying"
dropanddrag71 is offline   Reply With Quote
Old 10-24-2012, 11:50 PM   #20
v6wells
Registered User
 
Join Date: Oct 2011
Location: jacksonville, fl
Posts: 15
Re: not happy with brothers truck

got my steering column in today
v6wells is offline   Reply With Quote
Old 10-29-2012, 11:46 AM   #21
Nova_Cobra64
Registered User
 
Nova_Cobra64's Avatar
 
Join Date: Aug 2002
Location: Melville, SK
Posts: 1,145
Re: not happy with brothers truck

Quote:
Originally Posted by stepside454 View Post
I sorta wish I had placed the order myself, that way Id know.
With Brothers that hardly makes a difference. Their ETA's are so out to lunch it is absurd.
__________________
2004 Silverado - Beater
1969 GMC - In progress http://67-72chevytrucks.com/vboard/s...d.php?t=441683
2011 Aveo - Work commuter
2013 Crestliner Fish Hawk 1650 - The reason no work gets done on the project truck.
Nova_Cobra64 is offline   Reply With Quote
Reply

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 08:23 AM.


Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Copyright 1997-2022 67-72chevytrucks.com