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Re: Rockauto.com
I have been using them a bunch lately. I just had my first problem with them last week. I had ordered some headlights with some seals and bearings. When I got my package last week, one headlight was broken. I did not even open the package to the light, you could hear the broken glass inside the box...
Well, I got online that day and went to my account page to look up the order. On there I noticed you could claim a problem without even calling them. Followed the steps and got an email the next day that a new one was being shipped out that day. This was the day after Christmas. I just checked the tracking number and I should get the package tomorrow. Best thing is, I don't even have to send the broken part back.
All in all, I am very happy with the service. I will continue to use them when the price and shipping is the best and I can wait to get the parts.
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