CPP terrible service - The 1947 - Present Chevrolet & GMC Truck Message Board Network

jimig1 · 01-23-2012, 05:43 PM

On Dec 10, 2011 I bought a Column drop & Floor Plate from CPP off ebay. After waiting for it to ship I emailed them on 12/20 and they said the item was back ordered. Why did I have to contact them to find out it was back-ordered? But I was told they had just arrive in there warehouse but they had to inspect them. Then they said were not shipping the week of 12/26-12/30. I was told it would ship the first week of January. After emailed them Saturday 1/7 and was emailed back on 1/9 told it was going to ship in 5 business days. I emailed them on 1/17 and got no response so I emailed on 1/20 and I still have not heard back about the item shipping. Worst customer service ever. I will not be buying from them again.

**Clyde65** · 01-23-2012, 05:55 PM

They used to be a board vendor but they are not anymore, not sure if it was because of service issues and the admins asked them to leave or if CPP decided to drop the sponsorship. either way they're Ebay stuff has always been bad IMO, I usually just buy from a board person or vendor. Sorry you have had so much garbage with this one order from them. Maybe you can still cancel it.

**lolife99** · 01-23-2012, 06:37 PM

CPP sells great products, but have some terrible custome service issues.
I try to buy there products from other sources.
Summit Racing sells their drop spindles along with other board supporting Vendors.
Try to find what you need from CPP from another source.

As you have seen, here,... in the bad deals area,... you aren't the only one.

jimig1 · 01-23-2012, 08:24 PM

I have there brake pedal assembly in my 55 and it is great quality but they have terrible customer service. I have seen the other post after buying from them but after buying the brake pedal from them i figured that i'd be ok. I just wanted to add my story. The only reason I bought it from ebay is they had a great deal. Guess i'll just have to just avoid them and buy from other vendors.

shawno72 · 01-23-2012, 08:40 PM

Funny how CPP doesn't respond to these posts but they will for the CPP cruise.

DanSan c 10 · 01-23-2012, 08:45 PM

Nothing takes the fun of it faster then bad customer service.

*CPPJEFF* · 03-16-2012, 12:31 PM

Quote:

Originally Posted by shawno72

Funny how CPP doesn't respond to these posts but they will for the CPP cruise.

Hey bro i am still around, but after bending over backwards for many customers and giving numerous discounts, Josh told me we had alot to work on here at CPP so all my work felt like it was for nothing, guys i am always here to help, i have a truck just like you guys and i hate bad service, feel free to contact me direst at 888-522-8303 ext 118. Thanks

*CPPJEFF* · 03-16-2012, 12:32 PM

Quote:

Originally Posted by lolife99

CPP sells great products, but have some terrible custome service issues.
I try to buy there products from other sources.
Summit Racing sells their drop spindles along with other board supporting Vendors.
Try to find what you need from CPP from another source.

As you have seen, here,... in the bad deals area,... you aren't the only one.

Yeah do what he said exactly.. Find our stuff from one of our dealers around the country and buy it from the. At the end of the day everyone is happy.

*CPPJEFF* · 03-16-2012, 12:35 PM

Quote:

Originally Posted by Clyde65

They used to be a board vendor but they are not anymore, not sure if it was because of service issues and the admins asked them to leave or if CPP decided to drop the sponsorship. either way they're Ebay stuff has always been bad IMO, I usually just buy from a board person or vendor. Sorry you have had so much garbage with this one order from them. Maybe you can still cancel it.

Josh pretty much pulled our sponsorship, when i heard he did this i fell out of my chair and had a skull fracture! LOL I was shocked to say the least but life will always throw you curves, i am over it. I come on here very little and i still support the board members, why? I have no idea, probably because half you guys are eaither friends i have met over the years or loyal customers.

shawno72 · 03-16-2012, 01:01 PM

Quote:

Originally Posted by CPPJEFF

Hey bro i am still around, but after bending over backwards for many customers and giving numerous discounts, Josh told me we had alot to work on here at CPP so all my work felt like it was for nothing, guys i am always here to help, i have a truck just like you guys and i hate bad service, feel free to contact me direst at 888-522-8303 ext 118. Thanks

Thanks for getting back in the game Jeff, that shows that you guys still care. I have always loved your products and the price is right so I still buy from you guys.

*CPPJEFF* · 03-16-2012, 01:47 PM

Quote:

Originally Posted by shawno72

Thanks for getting back in the game Jeff, that shows that you guys still care. I have always loved your products and the price is right so I still buy from you guys.

I am not back on the board but i am always here brutha! You know i got nuthin but love for you guys!!

***Liz*** · 03-16-2012, 08:54 PM

Quote:

Originally Posted by CPPJEFF

Josh pretty much pulled our sponsorship, when i heard he did this i fell out of my chair and had a skull fracture! LOL I was shocked to say the least but life will always throw you curves, i am over it. I come on here very little and i still support the board members, why? I have no idea, probably because half you guys are eaither friends i have met over the years or loyal customers.

really? I am sure that is the entire story, right? Anyway, since you are posting away, perhaps you could help out on this thread http://67-72chevytrucks.com/vboard/s...d.php?t=491072

*CPPJEFF* · 03-19-2012, 10:15 AM

Quote:

Originally Posted by Liz

really? I am sure that is the entire story, right? Anyway, since you are posting away, perhaps you could help out on this thread http://67-72chevytrucks.com/vboard/s...d.php?t=491072

I dont honestly know Liz, kind of hard to actually ever figure out what happened seeings he ignored my requests to go over our account like 25 times. I was more than willing to help correct the issues, i was prepared to do whatever it took, i was even ready to fly Josh out here and have him show me how to do my job. I honestly have no idea what happened, he told me our service was to much to deal with yet i checked our payroll and couldn't find Josh's name on the payroll! LOL I dunno seriously i am always here but i am not sure i can ever correct something i am unaware of. Josh has my number and my e-mail if he wants to get in contact with me.

***Liz*** · 03-19-2012, 11:04 AM

OK, not exactly as I recall it, but it is what it is. Thats as far as I will discuss the matter here

*CPPJEFF* · 03-19-2012, 11:08 AM

Quote:

Originally Posted by Liz

OK, not exactly as I recall it, but it is what it is. Thats as far as I will discuss the matter here

I agree, total waste of time!

*CPPJEFF* · 03-19-2012, 11:09 AM

I am trying to help that other customer right now with the steering column, thanks for the headsup!

shawno72 · 03-19-2012, 12:03 PM

All we can is move on try to do what is right.

*CPPJEFF* · 03-19-2012, 12:24 PM

Quote:

Originally Posted by shawno72

All we can is move on try to do what is right.

I totally agree.. I will tell you, wewill need to take this issues on one at a time, i have been here 11 years and there isn't a whole heck of alot i cant fix and thats a promise....

Indian113 · 03-19-2012, 12:46 PM

Jeff,take 1 problem at a time maybe you can correct some screw ups!

Thanks for the help to me in the past on things I've bought from CPP

*CPPJEFF* · 03-19-2012, 12:50 PM

Quote:

Originally Posted by Indian113

Jeff,take 1 problem at a time maybe you can correct some screw ups!

Thanks for the help to me in the past on things I've bought from CPP

No biggie bro, i am a Truck guy myself and when i want something i want it. I hope to be able to help everyone get there projects going....

***Liz*** · 03-19-2012, 04:22 PM

Quote:

Originally Posted by CPPJEFF

I agree, total waste of time!

violin??

now that right there made me laugh. All I could think of reading that was my 8 yr old stomping her feet and doing the miniature violin hand gesture. (no offense intended, just sharing)

Thanks for answering the other thread. I am sure Jonathan will appreciate any help he can get with that..

*CPPJEFF* · 03-19-2012, 04:40 PM

Quote:

Originally Posted by Liz

violin??

now that right there made me laugh. All I could think of reading that was my 8 yr old stomping her feet and doing the miniature violin hand gesture. (no offense intended, just sharing)

Thanks for answering the other thread. I am sure Jonathan will appreciate any help he can get with that..

Haha thats a classic! No biggie on helping these people out i just need visability...

one more violin for the road, thats a classic!

sighlurr · 08-22-2012, 06:41 PM

If voicing my experience with CPP is slinging mud, then here goes. Close to $1K for the rear brake kit and now I'm going with Wilwood. As Aaron with Customer Support was so quick to reference this AM, beware of their 30 day return policy. I'm sure others here have ran into issues and their build has been put on the back burner.

2 sets of rear pads and both sets rub on the rotor, and rotor hats.

**lolife99** · 08-22-2012, 08:45 PM

30 days from when you recieve it?
Or 30 days from when you order it?
3 weeks is the normal shipping time,... especially if the order doesn't leave CPP, a minimum, of 7 days after you order it.

sighlurr · 08-22-2012, 09:12 PM

From purchase date. I know....

Quote:

Originally Posted by lolife99

30 days from when you recieve it?
Or 30 days from when you order it?
3 weeks is the normal shipping time,... especially if the order doesn't leave CPP, a minimum, of 7 days after you order it.

01-23-2012, 05:43 PM	#1
jimig1 Registered User Join Date: Jul 2010 Location: Elk River, MN Posts: 614	CPP terrible service On Dec 10, 2011 I bought a Column drop & Floor Plate from CPP off ebay. After waiting for it to ship I emailed them on 12/20 and they said the item was back ordered. Why did I have to contact them to find out it was back-ordered? But I was told they had just arrive in there warehouse but they had to inspect them. Then they said were not shipping the week of 12/26-12/30. I was told it would ship the first week of January. After emailed them Saturday 1/7 and was emailed back on 1/9 told it was going to ship in 5 business days. I emailed them on 1/17 and got no response so I emailed on 1/20 and I still have not heard back about the item shipping. Worst customer service ever. I will not be buying from them again. __________________ 55 2nd series Chevy Pickup 2019 Chevy Equinox(Daily driver) 2011 Chevy Malibu (Wife's car) MSRA Member I went to a bookstore and asked the saleswoman, "Where's the self-help section?" She said if she told me, it would defeat the purpose. -George Carlin

01-23-2012, 05:55 PM	#2
Clyde65 1965 Chevy C10, 2005 4.8L/4l60 Join Date: Aug 2004 Location: DFW Texas Posts: 8,539	Re: CPP terrible service They used to be a board vendor but they are not anymore, not sure if it was because of service issues and the admins asked them to leave or if CPP decided to drop the sponsorship. either way they're Ebay stuff has always been bad IMO, I usually just buy from a board person or vendor. Sorry you have had so much garbage with this one order from them. Maybe you can still cancel it. __________________ Clyde65 Rebuild of Clyde http://67-72chevytrucks.com/vboard/s...84#post8338184 69 Aristocrat Lo Liner build http://67-72chevytrucks.com/vboard/s...84#post7561684 *support our troops!*

01-23-2012, 06:37 PM	#3
lolife99 67-72 parts collector,… Join Date: Nov 2002 Location: Mid-MO Posts: 22,683	Re: CPP terrible service CPP sells great products, but have some terrible custome service issues. I try to buy there products from other sources. Summit Racing sells their drop spindles along with other board supporting Vendors. Try to find what you need from CPP from another source. As you have seen, here,... in the bad deals area,... you aren't the only one. __________________ Keith Convert to disc brakes. http://67-72chevytrucks.com/vboard/s...d.php?t=444823

01-23-2012, 08:24 PM	#4
jimig1 Registered User Join Date: Jul 2010 Location: Elk River, MN Posts: 614	Re: CPP terrible service I have there brake pedal assembly in my 55 and it is great quality but they have terrible customer service. I have seen the other post after buying from them but after buying the brake pedal from them i figured that i'd be ok. I just wanted to add my story. The only reason I bought it from ebay is they had a great deal. Guess i'll just have to just avoid them and buy from other vendors. __________________ 55 2nd series Chevy Pickup 2019 Chevy Equinox(Daily driver) 2011 Chevy Malibu (Wife's car) MSRA Member I went to a bookstore and asked the saleswoman, "Where's the self-help section?" She said if she told me, it would defeat the purpose. -George Carlin

01-23-2012, 08:40 PM	#5
shawno72 C/10 junkie Join Date: Nov 2010 Location: Stockton Ca Posts: 9,093	Re: CPP terrible service Funny how CPP doesn't respond to these posts but they will for the CPP cruise. __________________ Shawn 70 LWB C10 current driver/project http://67-72chevytrucks.com/vboard/s...d.php?t=663051 68 SWB C10 Work in progress.....SOLD http://67-72chevytrucks.com/vboard/s...d.php?t=559520 72 LWB C10 Sold 71 LWB C10 Sold 68 LWB C10 CST Sold http://youtu.be/kbB0QrBIs9k My mom always had the best advice. It was just a tad late. After a fall that involved blood, she'd say....."Careful!"

01-23-2012, 08:45 PM	#6
DanSan c 10 Registered User Join Date: Jan 2012 Location: Chula Vista, CA Posts: 109	Re: CPP terrible service Nothing takes the fun of it faster then bad customer service. __________________ Why can't I find it until the last place looked? 65 Longbed 283 three on the tree. 66 Longbed 292 three on the tree.Pennys A/C Trucks made in USA Buy a much as you can, Made in the USA

03-19-2012, 11:04 AM	#14
*Liz* Catchy title goes here.. Join Date: Mar 2002 Location: Rockwell, NC Posts: 39,731	Re: CPP terrible service OK, not exactly as I recall it, but it is what it is. Thats as far as I will discuss the matter here

03-19-2012, 11:09 AM	#16
CPPJEFF Account Suspended Join Date: Jan 2010 Location: Anaheim California Posts: 713	Re: CPP terrible service I am trying to help that other customer right now with the steering column, thanks for the headsup!

03-19-2012, 12:03 PM	#17
shawno72 C/10 junkie Join Date: Nov 2010 Location: Stockton Ca Posts: 9,093	Re: CPP terrible service All we can is move on try to do what is right. __________________ Shawn 70 LWB C10 current driver/project http://67-72chevytrucks.com/vboard/s...d.php?t=663051 68 SWB C10 Work in progress.....SOLD http://67-72chevytrucks.com/vboard/s...d.php?t=559520 72 LWB C10 Sold 71 LWB C10 Sold 68 LWB C10 CST Sold http://youtu.be/kbB0QrBIs9k My mom always had the best advice. It was just a tad late. After a fall that involved blood, she'd say....."Careful!"

03-19-2012, 12:46 PM	#19
Indian113 Registered User Join Date: Sep 2009 Location: Monroe,Iowa Posts: 4,370	Re: CPP terrible service Jeff,take 1 problem at a time maybe you can correct some screw ups! Thanks for the help to me in the past on things I've bought from CPP

08-22-2012, 06:41 PM	#23
sighlurr ______________ Join Date: Sep 2006 Location: Danville, CA Posts: 1,285	Re: CPP terrible service If voicing my experience with CPP is slinging mud, then here goes. Close to $1K for the rear brake kit and now I'm going with Wilwood. As Aaron with Customer Support was so quick to reference this AM, beware of their 30 day return policy. I'm sure others here have ran into issues and their build has been put on the back burner. 2 sets of rear pads and both sets rub on the rotor, and rotor hats.

08-22-2012, 08:45 PM	#24
lolife99 67-72 parts collector,… Join Date: Nov 2002 Location: Mid-MO Posts: 22,683	Re: CPP terrible service 30 days from when you recieve it? Or 30 days from when you order it? 3 weeks is the normal shipping time,... especially if the order doesn't leave CPP, a minimum, of 7 days after you order it. __________________ Keith Convert to disc brakes. http://67-72chevytrucks.com/vboard/s...d.php?t=444823



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