How I spent $920 on leaky radiator

[SparkyRnD]

I had refunded theastronaut since it was our mistake, that was years ago. hundreds upon hundreds of sales each year, and maybe 1 or 2 that have mistakes, which we fix. our radiators have a 1 year warranty against manufacturing defects. Any manufacturing defects present themselves VERY quickly. After that, its either due to vibration issues / mounting issues, or electrolysis (among other possibilities). The complaints noted were from what, 3.5-4 years ago.

[theastronaut]

Originally Posted by SparkyRnD

I had refunded theastronaut since it was our mistake, that was years ago.

I highly encourage anyone to read what it took to get RnD to finally admit that welding a filler neck in a completely inaccessible area was their problem.

He never offered to fix the problem, and only finally decided to reimburse us for having the radiator fixed locally after I posted here and exposed what was going on. He even went through the trouble of editing the warranty description on his website to no longer cover the problem we had. Pretty scummy thing to do. I posted dated screenshots of cached pages that show both the original warranty description and the updated warranty description.


My review thread-

http://67-72chevytrucks.com/vboard/s...d.php?t=760393


I'm a very understanding and patient person, I believe in second chances and forgiveness, but after dealing with RnD I'd sell all my watercooled cars and drive aircooled VW Bugs before ever ordering another RnD radiator. Its sad that someone that handles problems like this can continue to be a vendor here.

[SparkyRnD]

Yep, we messed up and we reimbursed you as we screwed up, and made it right. You said on 08-03-2018, 09:46 AM:

Originally Posted by theastronaut

Sparky emailed us and said he realized we had a legitimate problem with the filler neck, apologized, and sent a refund to cover our cost of having the neck fixed locally. I appreciate you making things right!

I understand if years later you wish to state that you wouldn't buy from us, which is absolutely your right. But even as you said, we were wrong and we made it right.

As noted, we messed up years ago (companies do that sometimes), and reimbursing you was the right thing to do (which we did).

Thanks!